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Consumer Protection & Cancellation

Refund & Cancellation Policy

Last Updated: March 2025 · Transparent Commercial Standards

1. Purpose & Philosophy

At AshuTech, we are dedicated to providing high-quality custom software engineering, native Android applications, responsive web systems, and business automation solutions. Because our work is tailored specifically to each client's unique technical requirements, we have established a clear, balanced, and equitable Refund & Cancellation Policy that protects both the Client and our engineering resources.

We believe in total transparency: you should always understand under what conditions a project may be cancelled and how refunds are calculated.

2. Project Cancellation Eligibility & Stages

Refund eligibility depends on the stage of the project and the verified work completed at the time the cancellation request is received:

Stage 1: Before Work or Architecture Commences

Full Refund Eligible

If you submit a formal cancellation request in writing before any technical scoping, design, or codebase architecture has commenced, you are eligible for a 100% refund of the milestone amount paid, less non-recoverable third-party payment gateway processing fees (typically 2–3% charged by the gateway provider).

Stage 2: During Active Development (In-Progress Milestone)

Pro-Rata Assessment

If a cancellation is requested after development has commenced on an active milestone, refund eligibility is evaluated pro-rata based on the verified engineering hours invested and deliverables already produced (such as wireframes, frontend components, database schemas, or API endpoints). Any unutilized balance of that milestone payment will be promptly refunded.

Stage 3: Following Milestone Acceptance & Final Delivery

Non-Refundable

Once a milestone or the final deliverable has been reviewed, approved, and accepted by the Client, and the production build, deployment, or source code repository has been handed over, payments for that completed phase are non-refundable. However, all deliverables remain covered under our standard 14-day warranty period for bug fixes within the agreed scope.

3. Non-Refundable Direct Expenses

Certain third-party expenses procured specifically at the Client's request or on the Client's behalf are strictly non-refundable once purchased. These include:

  • Third-party API subscriptions, credits, or licensing keys (e.g., OpenAI, Google Cloud, Firebase, specialized SaaS APIs).
  • Domain names, specialized SSL certificates, or dedicated VPS/server hosting accounts purchased for the client.
  • Third-party graphic assets, premium icon libraries, or proprietary fonts procured under client authorization.
  • Payment gateway transaction convenience fees charged by third-party financial intermediaries.

4. Approved Refund Processing Timelines

Once a refund request has been evaluated, approved, and confirmed in writing:

Processing Window:

Refunds are initiated within 5 to 7 business days of written approval. The refunded amount will be credited back to the original payment source (e.g., bank account, UPI VPA, or credit/debit card) used during the initial transaction, subject to standard banking settlement cycles.

5. How to Request a Cancellation or Refund

To request a project cancellation or submit a refund claim, please follow these steps:

  1. Send an email from your authorized contact address directly to ashuanand35306@gmail.com.
  2. Use the subject line: Refund Request - [Your Project Name / Invoice Number].
  3. Include your full name, invoice reference, transaction date, payment method, and a brief description of the reason for cancellation.
  4. Our team will acknowledge your email within 24 business hours and provide an itemized status assessment of the project.

6. Dispute Escalation & Resolution

We value open, respectful communication with every client. In the unlikely event of a disagreement regarding scope completion or milestone deliverables, founder Ashu Anand will conduct a direct technical review call with you to inspect commits, deliverable logs, and specifications to achieve a fair resolution prior to any formal dispute.

7. Customer Support & Billing Inquiries

For any billing inquiries, cancellation requests, or payment assistance, please reach out to:

Business Name: AshuTech

Founder & Support: Ashu Anand

Email: ashuanand35306@gmail.com

Location: Banka, Bihar, India (PIN: 813102)

Support Availability: Monday – Saturday, 10:00 AM – 7:00 PM IST

Typical Response: Within 24 business hours